Summary of the Terms and Conditions of tidygoglobal.com

I. Definitions

Portal: The tidygoglobal App, through which cleaning services can be ordered and interactions between Customers and Contractors can take place.
Contractor: An individual or legal entity registered on the Portal to provide cleaning services.
Customer: An individual or legal entity who has registered on the Portal to order cleaning services.
Order: A request for cleaning services placed by a Customer through the Portal, phone, or Messenger app.
Order Acceptance: Confirmation of the acceptance of the Customer’s request for cleaning services.
Cleaning Service: Cleaning services and other cleaning-related services provided by Contractors to Customers through the Portal.
Price: The gross price of the Service.
Service List: A list of cleaning services available through the Portal.
Standard Cleaning List: A list of tasks and activities that must be performed when fulfilling an Order.
Service Area: The area where Cleaning Services are provided in accordance with these Terms and Conditions, as indicated on the Portal.
Portal Owner – FULFORD ENTERPRISE LTD with its registered office in 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, entered into the Register under number: 15026014
Phone: +447938863770
E-mail: info@tidygoglobal.com
Website: https://tidygoglobal.com

II. Registration and Placing Orders

Use of some Services through the Portal is conditional upon obtaining access to the Personal Account, which may in particular require providing personal data, a contact phone number and email address, and setting a password by the Client. In addition, the Client is asked to read and accept these Regulations and express consent to the conclusion of the contract.

Note!

The Client declares that he or she agrees to the processing of personal data by checking the checkbox next to the declaration of the following content:

“I hereby declare that I have read and accept the Regulations of the Portal and agree to the use and processing of my personal data contained in the registration form for the purposes of registration and performance of Services, including their transfer to Contractors, in accordance with the Personal Data Protection Act of May 10, 2018 (Journal of Laws of 2018, item 1000), as well as the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119, p. 1) – hereinafter RODO and relevant provisions of law regulating the protection of personal data”.

Failure to agree to the processing of data for the purpose of performing the service will prevent the order from being fulfilled.

Registration is carried out once, and each subsequent order only requires the provision of the phone number as login and the Client’s password received by SMS.

In addition, the Client may consent to receiving advertising data and commercial offers and promotions by checking the checkbox next to the declaration of the following content:

“I agree to the use and processing of my personal data contained in the registration form for advertising purposes and sending me offers from the Portal.”

The login and password are confidential. The Client using the login and password is obliged to update his data in case of their change. The Client is responsible for the lack of update or disclosure of his data to third parties.

The Portal also allows logging in to the Personal Account using some social media platforms.

Business entities additionally fill in the fields necessary to issue a VAT invoice.

The Portal Owner provides the Client with a number of services, including:

the right to use the Portal within its functionality,
the possibility of placing orders for cleaning services,
other specified additional services.

III. Order Fulfillment

The Portal Owner undertakes to use its best efforts to have Orders accepted by Contractors for fulfillment.
The Customer is obliged to ensure access to the premises to be cleaned, the availability of utilities (running water and electricity), to accept the Cleaning Service and to pay the total amount stated in the Order confirmation to the Contractor.
In the event of any disputes during the Contractor’s performance of the Order, the Portal Owner must be informed immediately.

IV. Withdrawal from the Contract

Due to the nature of the services offered, the Customer being a consumer within the meaning of the relevant regulations is not entitled to withdraw from the Contract after its actual performance has begun.
Withdrawal from the concluded Contract before its actual performance has begun is possible without giving any reason by contacting the Portal Owner 4 hours before the start of the Order.
Maximum Service Delivery Time: 24 hours from the start of cleaning. Every effort will be made to ensure that cleaning services are completed within this timeframe. However, the Portal Owner cannot guarantee that all cleanings can be completed within 24 hours, especially during peak periods.
The Portal Owner is entitled to withdraw from the Contract in the event of:
- force majeure preventing the performance of the Contract,
- the Customer providing an incorrect or unreachable phone number or address for the performance of the Service.

V. Cancellation and Termination of Orders

Consumer Rights

Due to the nature of the services offered, the Client who is a consumer within the meaning of the relevant regulations is not entitled to withdraw from the Agreement after its actual performance has begun. Withdrawal from the concluded Agreement before the commencement of its actual performance is possible without giving any reason by contacting the Portal Owner 4 hours before the start of the order. If less than 4 hours remain until the order, the Portal Owner has the right to demand payment of the full value of the order. Cancellation can be reported during working hours: on weekdays from 8:00 to 20:00, on weekends from 8:00 to 19:00. The 4-hour countdown is only possible during working hours. If the Client reports the cancellation at 2 a.m., the message acceptance time is 8 a.m.

Portal Owner’s Rights

The Portal Owner is entitled to withdraw from the Agreement in case of:

force majeure preventing the performance of the Agreement,
the Client providing an incorrect or unreachable phone number or address for the performance of the Service.

In the event of withdrawal from the Agreement by either party, it shall be treated as if it had not been concluded. In the case of earlier payment, the Client will receive a refund of the payment made using the same payment method.

Consequences of Breach of Contract

In the event of the Client placing a false Order or failing to fulfill the Agreement (in particular by not paying for it), the Portal Owner reserves the right to refuse to accept any future Orders from such Client.

The Portal Owner is entitled to immediately reject Orders placed by Clients if there is a reasonable doubt as to their correctness or authenticity.

VI. Complaint about the Cleaning Service

Clients have the right to complain about the Cleaning Service.

In case of any doubts regarding the quality of the Cleaning Service, especially those not mentioned in the information contained in the List of Services, the Client should, before placing an order, direct an inquiry to the Portal Owner, through one of the contact channels indicated in the Regulations.

The complaint should include the expected method of exercising the right arising from the complaint.

The complaint can be submitted electronically by sending an email (info@tidygoglobal.com) or in writing in traditional letter form (71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ).

The Portal Owner considers complaints within 14 days from the date of their submission in the scope of its own services.

All claims of Clients related to the execution and payment of Orders, including claims regarding the quality of the Contractor’s services, as well as other disputes regarding compensation for damages caused during the execution of Orders, are subject to consideration by the Contractor with the participation of the Portal Owner.

The Client should report claims regarding the quality of work performed within the framework of the Order during or after its completion, but no later than 12 hours after the completion of the Order.

The Client may pursue claims related to damage to his property during the performance of work within the framework of the Order at the moment of discovering such damage, but no later than 3 days from the date of completion of the Order.Complaints submitted later than 3 days from the date of completion of the Order may be accepted for consideration if the property damage is hidden, i.e. cannot be detected by ordinary inspection, and if the Client provides evidence clearly indicating property damage resulting from the Contractor’s actions. When submitting a complaint related to property damage, in order to simplify the complaint handling procedure, the Client has the right to present photos or a video of the property on which the damage is clearly visible, and also, if possible, to provide available information about the circumstances that led to the damage.

Consideration of claims for compensation for the value of destroyed property in monetary equivalent is made taking into account the circumstances of the occurrence of property damage, the amount of damage caused, the value of the property, and natural wear and tear of the property.Consideration of the issue of compensation for the value of destroyed property in money is made taking into account the circumstances of the occurrence of property damage, the amount of damage, and natural wear and tear of the property.

VII. Prohibited Activities Goods and Services

Prohibited Activities

The following activities are strictly prohibited on the TidyGo platform:

a. Illegal Activities:

Engaging in or promoting activities that are illegal under local, state, federal, or international law.
Facilitating money laundering, fraud, or any form of financial crime.
Offering or promoting services related to illegal drugs, human trafficking, or other criminal enterprises.

b. Misrepresentation and Fraud:

Providing false, misleading, or fraudulent information in your profile or service offerings.
Creating fake reviews or attempting to manipulate the rating system for personal or competitive gain.

c. Harmful or Disruptive Conduct:

Threatening, harassing, or abusing other users (including customers and specialists).
Engaging in activities that harm, interfere with, or disrupt the TidyGo platform or the experience of other users.
Accessing or attempting to access any unauthorized systems or data on the TidyGo platform.

d. Discriminatory Behavior:

Engaging in any form of discrimination, hate speech, or violence against individuals or groups based on race, gender, religion, national origin, disability, or sexual orientation.

e. Inappropriate or Offensive Content:

Posting or sharing content that is obscene, defamatory, vulgar, or otherwise inappropriate.
Promoting adult services or content not appropriate for the TidyGo platform.

f. Malware and Hacking:

Distributing, installing, or promoting viruses, malware, ransomware, or any other harmful code.
Attempting to hack, damage, or compromise the TidyGo platform, including its website and mobile app.

g. Prohibited Goods and Services

The following services and goods are prohibited on the TidyGo platform:

Services involving or promoting illegal substances.
Services or products related to counterfeit goods.
Any service or product related to pornography, adult content, or adult entertainment.
Weapons, firearms, explosives, or other hazardous materials.
Any goods or services that are in violation of intellectual property rights, such as pirated software or counterfeit items.
Any services related to organized crime, violence, or harm to individuals.

h. Monitoring and Enforcement

TidyGo reserves the right to monitor all activity on the platform to ensure compliance with this AUP. Any user found in violation of this policy may be subject to the following actions:

Account Review:

If a violation is reported, TidyGo will review the account and the associated activity. This review may include investigating communications, transactions, and reviews.

Warning or Suspension:

For minor violations, a user may receive a warning or temporary suspension of their account.

Termination:

For serious or repeated violations, TidyGo reserves the right to permanently terminate the user’s account.

Legal Action:

If the violation involves illegal activities, TidyGo may report the user to law enforcement and assist in any investigations as necessary.

i. Violation Mechanism & Escalation Process

To ensure proper handling of violations of the AUP, the following mechanism will be implemented:

Reporting a Violation:

Users may report AUP violations by submitting a detailed report via the TidyGo mobile platform or email.
Reports should include specifics such as user profiles, dates, and descriptions of the activity in question.

Investigation Process:

Once a violation is reported, TidyGo will investigate the matter within 48 hours. The investigation may involve reviewing the accused user’s profile, communication history, and services offered.
During the investigation, TidyGo may temporarily suspend the accused user’s account to prevent further violations.

Decision & Notification:

After completing the investigation, TidyGo will determine whether a violation has occurred and decide on appropriate action (warning, suspension, or termination).
Both the reporting user and the accused user will be notified of the outcome via email or in-app messaging.

Appeal Process:

Users whose accounts have been suspended or terminated may appeal the decision within 7 days by submitting an appeal form.
Appeals will be reviewed within 14 days, and a final decision will be made by the TidyGo compliance team.

j. Changes to the AUP

TidyGo reserves the right to modify or update this AUP at any time. Users will be notified of any significant changes via email or in-app notifications. Continued use of the platform following the posting of changes to this AUP constitutes acceptance of those changes.nts placed on the Portal’s pages in order to enable analysis of the effectiveness of advertising campaigns.

Ⅷ. Portal’s Responsibility

The Portal Owner is not liable for non-performance or improper performance of the contract caused by force majeure or the actions of administrative bodies.

Subject to the limitations arising from generally applicable legal provisions, the Portal Owner is not liable for damages resulting from IT or communication errors such as: the Client’s inability to use the Portal website, errors in displaying information on the Portal, lack of elements of the description or information about cleaning services, interruptions in communication, defects, malfunctions, delays in transmission, computer viruses, line or system failures. In particular, the Restaurant is not liable for damages caused by disruptions to email caused by telecommunications operators or resulting from technical errors on the Client’s side.

The Portal Owner is not liable for any consequences of the registration process carried out in violation of the Regulations,including the provision of false or incorrect data, as well as the placing of an Order in violation of the Regulations.

The Portal Owner is not a party to the agreement for the provision of cleaning services within the framework of the Order,hence its liability towards the Client for improper performance of the contract or damage caused by the Contractor is excluded. The Portal Owner undertakes to mediate disputes at the pre-trial stage (mediation).

In no event shall the Portal Owner or its representatives be liable to the Client or third parties for any indirect, incidental,or consequential damages, including loss of profits or data, damage to honor, dignity, or business reputation caused in connection with the use of the Portal, the content of the Portal or other materials to which the Portal Client or other persons have gained access through it.

Ⅸ. Service Providers

Service Providers are natural persons conducting registered or unregistered business activities or legal entities conducting business activities.

Service Providers are obliged to register on the Portal and conclude a cooperation agreement with the Portal Owner, regulating their mutual rights and obligations, the method of settlement and invoicing of services provided to Portal Clients.

Service Providers should be ready to carry out Orders, including providing themselves with the necessary means to provide services in accordance with the Cleaning Regulations and other standards established by the Portal Owner.

Service Providers are solely responsible to Clients for the performance of the service and for any damages caused during its performance.

In the event of any claims involving the liability of the Service Provider by the Client directly from the Portal Owner, the Service Provider is obliged to enter into such proceedings on the side of the Portal Owner and bear all costs, including legal costs, associated with the involvement of the Portal Owner in the dispute.

The Service Provider authorizes the Portal Owner to issue VAT invoices on its behalf.

Service Providers are responsible for the fulfillment of all fiscal obligations towards the State Treasury and contribution obligations towards the Social Insurance Institution.

Service Providers conducting unregistered business activities are responsible for observing the revenue limit on their own, unless they do not intend to register their business activity or for registering their business activity in the event of exceeding the monthly revenue threshold – in accordance with applicable legal provisions.

X. Final Provisions

These Regulations govern all principles of providing cleaning services and the functioning of the Portal. In all matters not regulated by these Regulations, the provisions of the Civil Code, the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2013, item 1422 as amended) and other acts, and in relation to consumers also the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), as well as the law of the European Union, in particular the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

Any disputes arising from the provision of services covered by these Regulations shall be settled by the competent court of general jurisdiction competent for the seat of the Portal Owner, unless otherwise provided by mandatory provisions of law.

These Regulations shall enter into force on June 1, 2024.

Please note that this is just a summary of the Terms and Conditions and may not be complete. For the full and accurate information, please refer to the original Terms and Conditions available on the tidygoglobal.com website.